Letter From the Desk of the President
Trained, Qualified, or Certified? Understanding the Differences
From the President
From the President shares the experience and point of view behind R & G Vent Cleaning Services. Dennis Poulin writes about the people, training, and purpose involved in commercial kitchen exhaust work. The articles connect daily field service with the larger goal of protecting people, property, and business operations.Topics include professional qualifications, clear communication, full-system cleaning, and the value of doing careful work in places customers may never see. You will also find thoughts on family ownership, long-term client relationships, and the standards that guide the team. The writing is meant for restaurant owners, facility managers, and anyone responsible for a commercial cooking operation.R & G has served Phoenix Metro commercial kitchens since 1994. These notes explain how that history shapes the company today and why practical service records, honest scope, and trained crews matter on every job.